Your Questions

Your questions answered

Find the answers to the most common questions we are asked

  • Do you only help the elderly or people who are dying of cancer?
    • No, we are a care agency for anyone in the local community who needs private care in their own home, provided they are over 18.

  • Are you part of Martlets Hospice?
    • We are part of the Martlets Group, which supports the Martlets Hospice. However, while we share the same high standards, our particular specialism is in the delivery of home support to anyone in the local community.

  • Can I choose which carer will visit my loved one? 
    • We take great care in matching our carers to our clients. We want our clients to look forward to a visit from their carer and will always do our best to make sure they share similar interests.

  • Can I claim from my private health insurance scheme?
    • Many of our clients are able to claim some, or all, of the cost of care from a private health insurance scheme. We are happy to advise you on this.

  • Can I get any help towards the cost from the NHS or Social Services? 
    • This is something you need to discuss with your GP, district nurse, social worker or other healthcare professional.

  • Do I have to book a specific day for carer visits each week?
    • We usually work on a weekly rota system but we do understand that people’s needs change, so we try to accommodate any changes to times and days as quickly as possible.

  • Are you able to provide 24-hour care?
    • Yes, depending on the person’s individual needs and circumstances, we can provide 24-hour care either with a team of carers or with a live-in carer.

  • Do you provide other services such as complementary therapies?
    • Not at the moment, but we are more than happy to help our clients find the services they are looking for.

  • I feel like I need some help but I am not sure where to start.
    • We can visit you at home to discuss what you are finding hard to do and how we can make life easier for you. Contact us ....

  • My mother/father will not accept she/he needs help. Can you help us?
    • Yes, we can come out and meet both of you together and talk through what we can do to help. Contact us ....

  • What feedback could I get on how my mum/dad is getting on? 
    • Confidentiality is a very important element in high-quality care and we always ensure we maintain this. However, if a client gives permission for us to discuss their care and progress with nominated family members then we are always happy to do so.

  • What qualifications and training do your carers have?
    • All our staff are trained to comply with Care Quality Commission Standards, which include Infection Control and Basic First Aid. If they do not have a relevant NVQ qualification they will complete the 12-week Skills for Care programme.

  • What will care cost?
    • We always discuss and agree costs with you before care begins.

  • Would I be able to phone you in an emergency?
    • Yes, for your peace of mind, all our clients are given a guide for emergencies, so you can rest assured that we will always be there when you need us.